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FREE UK STANDARD DELIVERYON ORDERS OVER £75
FREE UK EXPRESS DELIVERYON ORDERS OVER £125
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Help Centre - Delivery and Orders
DELIVERY INFORMATION
The current delivery options are:
Our DPD deliveries are on a secure PIN delivery service.
When the driver comes to deliver your order you will be asked for a PIN number. This number is unique to each individual order, and is only sent to the person that placed the order. Your PIN number will be sent to you via email and text message by DPD when your order is marked as out for delivery.
If you do not have your PIN number when the driver arrives, they are able to send you a SMS with your PIN number whilst at your door.
| Delivery | Price | Transit Time | Carrier | Notes |
|---|---|---|---|---|
| Standard UK Delivery | £3.99 | 5-7 Days | Royal Mail | Free on orders over £75 |
| Express UK Delivery | £5.99 | 1-2 Days (excluding weekends) | DPD | Free on orders over £125 PIN number, SECURE DELIVERY METHOD. Transit estimate based on orders placed before 7.00pm Monday to Thursday |
| Saturday UK Delivery | £8.99 | N/A | DPD | PIN number, SECURE DELIVERY METHOD. Order Monday to Thursday, or before 7pm Friday to receive on Saturday |
| Worldwide Shipping Standard | From £5 (in your local currency) | From 5 days+ (varies per country) | Varies per country | |
| Worldwide Shipping Express | From £10 (in your local currency) | From 3 days+ (varies per country) | DHL |
Our DPD deliveries are on a secure PIN delivery service.
When the driver comes to deliver your order you will be asked for a PIN number. This number is unique to each individual order, and is only sent to the person that placed the order. Your PIN number will be sent to you via email and text message by DPD when your order is marked as out for delivery.
If you do not have your PIN number when the driver arrives, they are able to send you a SMS with your PIN number whilst at your door.
WHAT IS MY ORDER NUMBER?
Your order number (for example #WEB1231267) can be found on your order confirmation email.
I WANT TO CHANGE/ CANCEL MY ORDER
Unfortunately, we are unable to make any changes to your order once payment has been processed, as your details are immediately sent to our Distribution Centre for fulfilment. This includes the following:
*If you enter an incorrect address at checkout, we are not liable to refund/ replace the order
- Cancelling delivery
- Changing the item/ size
- Changes to the delivery/ billing address*
- Changes Shipping method
- Adding items to your order
- Adding a discount code
*If you enter an incorrect address at checkout, we are not liable to refund/ replace the order
I FORGOT TO ADD MY DISCOUNT CODE
Unfortunately, we are unable to apply any codes once your payment has been processed. Try using your discount code on your next order (please check if it has an expiry date).
UK CUSTOMERS - HOW DO I TRACK MY ORDER?
When your order is despatched you will receive your tracking information in an email from us entitled “Your parcel from The Gym King is on its way".
MY ORDER HAS LEFT BUT I HAVEN’T RECEIVED IT
Please check your tracking link for updates. In the event of undue delay please email [email protected] or contact DPD directly (DPD deliveries).
MY ORDER IS SHOWING DELIVERED BUT I HAVEN'T RECEIVED IT
Please email our [email protected], within 48 hours of the delivery date on your tracking. We will initiate an investigation with the relevant carrier which can take up to 7 days (please allow a little longer during busier periods).
MY ORDER HAS ARRIVED BUT IT'S WRONG/ DAMAGED
In the unusual event that you're order is damaged or incorrect, please email [email protected], with the following information within 3 days of delivery:
- Your order number.
- The name of the missing item.
- The name of the incorrect item you received.
- A clear photograph of the incorrect item you received and the label on its packaging.
Once we've received the above info we will get this sorted for you ASAP!
I'M MISSING AN ITEM FROM MY ORDER
We are sorry there's an item missing from your order. Please check your emails (including spam/junk) to confirm all items were despatched and you haven't been issued a partial refund (very rarely an item maybe found to be in stock and will be refunded).
If you still need help please contact [email protected] with your order number (for example #WEB1234567), within 3 working days from delivery, our Customer Service team will investigate this for you ASAP!
If you still need help please contact [email protected] with your order number (for example #WEB1234567), within 3 working days from delivery, our Customer Service team will investigate this for you ASAP!
FAULTY ITEM(S)
A product is "faulty" if there is a material/ manufacturing fault. Please note, this excludes wear and tear.
If you receive an item you believe to be faulty please send the following information to [email protected].
Please keep your item until we've reviewed the fault, after which, we may ask you to return it.
*You have up to 90 days to raise a faulty claim.
If you receive an item you believe to be faulty please send the following information to [email protected].
- Your order number (for example #WEB1234567)
- Item name and size
- Photos that show that clearly show the garment and the fault
Please keep your item until we've reviewed the fault, after which, we may ask you to return it.
*You have up to 90 days to raise a faulty claim.